Refund policy

REFUND POLICY

Last updated: November 1, 2026

Thank you for shopping at MonsterRich. Because many of our products are personalized or made to order, return eligibility depends on the type of product and the reason for the request.

  1. ELIGIBLE NON-PERSONALIZED PRODUCTS

Eligible non-personalized products may be returned or exchanged within 30 days of delivery.

To qualify:

• The item must be unused, unworn, and in its original condition.
• The item must include its original packaging and accessories.
• Proof of purchase or an order number is required.
• You must contact us before returning the item.

Please do not send products back without authorization. Unauthorized returns may not be accepted.

  1. PERSONALIZED AND CUSTOM-MADE PRODUCTS

Personalized and custom-made products are created specifically for each customer and generally cannot be resold.

These products are not eligible for returns or exchanges due solely to:

• A change of mind
• An incorrect size, color, design, or style selected by the customer
• Incorrect names, dates, initials, or other text entered by the customer
• An incorrect photograph or image uploaded by the customer
• A request to change or cancel the order after production has started
• Other errors resulting from information submitted by the customer

Please review all personalization details carefully before placing your order.

Product previews are provided for reference. Minor variations in color, size, positioning, printing, materials, or appearance may occur because of screen settings and production processes. Minor differences that do not materially affect the product’s quality, functionality, or overall appearance are not generally considered defects.

These exclusions do not apply when an item arrives damaged, defective, incorrect, materially different from the order, or when another remedy is required by applicable law.

  1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, incorrect, or materially different from your order, please contact us as soon as possible, preferably within 7 days of delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photographs showing the item and the issue
• Photographs of the shipping packaging, if relevant

After reviewing the request, we may offer:

• A replacement
• A refund
• Another appropriate resolution

If the problem resulted from a verified error by MonsterRich or one of our production or fulfillment partners, we will cover the applicable replacement or return shipping costs.

The recommended 7-day reporting period does not limit any mandatory consumer rights or remedies available under applicable law.

  1. ORDER CHANGES AND CANCELLATIONS

Production of personalized products may begin shortly after an order is placed.

If you need to change or cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate the request before production begins.

Once production has started, changes or cancellations may no longer be possible. Submitting a cancellation request does not guarantee that the order can be changed or canceled.

If an order has already shipped, any return request will be reviewed under this Refund Policy.

  1. SHIPPING DELAYS AND UNFULFILLED ORDERS

For estimated processing and delivery times, please review our Shipping Policy:

https://monsterrich.com/policies/shipping-policy

If we cannot ship your order within the promised timeframe, we will notify you and provide the option to accept a revised timeframe or cancel the order for a refund, as required by applicable law.

If an order cannot be fulfilled, we will arrange an appropriate refund.

  1. LOST OR MISSING PACKAGES

If your package appears to be lost, materially delayed, or delivered to the wrong address because of a carrier or fulfillment error, please contact us as soon as possible.

If tracking shows that the package was delivered but you cannot locate it, please:

  1. Check your mailbox, delivery area, and other safe locations.

  2. Ask household members or neighbors whether they received it.

  3. Contact the shipping carrier for additional information.

  4. Contact MonsterRich for further assistance.

We will make reasonable efforts to investigate the issue. Depending on the circumstances, the resolution may include a replacement or refund.

Customers are responsible for providing complete and accurate shipping information. If a delivery problem results from an incorrect or incomplete address supplied by the customer, additional shipping charges may apply if reshipment is requested.

  1. RETURN SHIPPING COSTS

For eligible non-personalized returns resulting from a change of mind, the customer is responsible for return shipping costs unless otherwise stated.

If an item is damaged, defective, incorrect, or requires a return because of a verified error by MonsterRich or one of our partners, we will cover the reasonable applicable return shipping costs.

Return instructions and the appropriate return address will be provided after your request is reviewed and authorized.

Do not return products to the address shown on the original shipping label unless instructed to do so by our customer support team.

  1. REFUNDS

We will notify you after reviewing your return or refund request.

For eligible physical returns, the refund is generally processed after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method. We aim to initiate approved refunds within 5 business days after approval or completion of any required inspection.

Your bank, card provider, or PayPal may require additional time to display the refund.

Original shipping charges are generally non-refundable for eligible change-of-mind returns. Appropriate shipping charges will be refunded when required because of a verified error, defective or incorrect product, failure to fulfill an order, or applicable law.

Any applicable sales tax collected on the refunded amount will also be refunded as required by law.

Customs duties, import taxes, or charges paid directly to third parties may not be refundable by MonsterRich.

  1. PARTIAL REFUNDS AND MULTIPLE-ITEM ORDERS

Orders containing multiple products may be processed or shipped separately.

If only part of an order is damaged, defective, incorrect, or otherwise eligible for a refund, the refund may be limited to the affected item or items.

Customers will not be charged additional shipping fees solely because MonsterRich chooses to divide an order into multiple shipments, unless otherwise disclosed before purchase.

  1. FRAUDULENT OR ABUSIVE CLAIMS

MonsterRich reserves the right to review return and refund requests to verify eligibility and prevent fraudulent or abusive claims.

Nothing in this policy excludes or limits any consumer right or remedy that cannot legally be excluded or limited.

Where applicable law provides greater protection than this policy, the applicable legal requirements will prevail.

  1. CONTACT US

For questions about returns, exchanges, refunds, damaged products, incorrect items, or an existing order, contact us at:

MonsterRich Customer Support
Email: monsterrichgift@gmail.com

You may also use the Contact Us page:

https://monsterrich.com/pages/contact-us

Please include your order number and a clear description of the issue. We typically respond within 1–2 business days.